- Payment Processing
Trailfirestove accepts online payments via the methods listed on the checkout page. Payment processing services are provided by an independent third-party provider, Stripe.
Stripe processes payment information in accordance with its own terms and privacy policies. Trailfirestove utilizes Stripe to handle transactions submitted through this website.
Our Stripe account registration details align with our business information, including our brand name and customer contact details. The transaction summary (billing descriptor) that appears on your payment statement will clearly identify the transaction as being with Trailfirestove.
- Supported Payment Methods
Payment methods available at checkout may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Other supported digital wallets
The options displayed on the checkout page represent the payment methods currently available for your order.
- Completing a Payment
Customers may complete eligible purchases through the website’s checkout process. You do not need to register for a separate Stripe account to use a bank card or other supported payment methods (though individual payment service providers may have their own specific requirements).
Please carefully review your order details and payment information before submitting a transaction. Once a payment is submitted, an order confirmation may be sent to the email address you provided during checkout.
If a payment is declined, remains in a pending state, or cannot be verified, please contact us for assistance or follow the prompts provided on the checkout page.
- Payment Monitoring and Transaction Review
Stripe conducts risk assessments on payments and monitors transaction activity to identify unusual patterns, in accordance with its internal processes and applicable compliance requirements.
In certain cases, transactions may be subject to review or require additional verification. Depending on the assessment by the relevant payment service provider, a payment request may be declined, delayed, or flagged for further review.
Trailfirestove may review order and transaction details—to the extent necessary—to verify purchases, address suspected unauthorized activity, or fulfill legal obligations.
Please ensure that all information provided at checkout is accurate. If you notice any unrecognized transactions, please contact us immediately.
5. Personal Data and Privacy
Trailfirestove places great importance on the handling of customer information. We process personal data in strict compliance with current data protection requirements in Singapore, as well as relevant European data protection regulations (including the EU General Data Protection Regulation, or GDPR, where applicable).
We may process relevant information when necessary for purposes such as managing purchases, coordinating payment processes, responding to customer inquiries, maintaining business records, and fulfilling legal obligations.
Stripe may process payment-related personal data in its own capacity and role, in accordance with applicable payment arrangements and its own privacy terms. The information processed may include transaction details and other data necessary to complete or verify payments.
For further information regarding the categories of personal data collected, the purposes for which it is processed, retention periods, data-sharing arrangements, and your individual rights, please refer to our Privacy Policy.
- Cookies and Consent
This website features a cookie banner designed to provide information regarding the use of cookies and, where necessary, to manage user consent.
Non-essential cookies are enabled only after the customer selects “Accept” via the cookie banner. Customers may choose to decline non-essential cookies; doing so will not affect their ability to browse this website.
Cookies that are strictly necessary for the functionality requested by the customer, or those used for other purposes permitted by applicable law, will be handled in accordance with relevant legal requirements.
Third-party services used during the payment processing stage may apply their own cookies or similar technologies as required. For further details regarding cookie categories, purposes, consent options, and retention periods, please refer to our Cookie Policy and Privacy Policy.
- Customer Responsibilities
Before confirming a payment, customers should carefully review their order details and ensure that the payment method used is duly authorized.
If a customer believes an error has occurred during payment or identifies an unrecognized transaction, please contact Trailfirestove using the details provided below, including the relevant order number or transaction reference information whenever possible.
When communicating via standard email, customers should avoid sharing full bank card details or other sensitive payment data that is not strictly necessary.
- Contact Information
For any questions regarding payment processing, the checkout process, or transactions related to Trailfirestove orders, please contact us via the following channels:
Brand: Trailfirestove
Address: 333A Orchard Road, Mandarin Gallery, #02-22
Phone: +65 8902 7220
Email: stove@trailfirestove.com
Website: www.trailfirestove.com
We aim to respond to payment-related inquiries within 24 to 48 hours.
- Policy Updates
Trailfirestove may update this Payment Security Policy in the event of changes to our payment processes or adjustments to applicable laws and regulations. The latest version will be posted on our website. Nothing in this policy is intended to exclude or limit any rights or obligations that cannot be lawfully excluded or limited under applicable law.